When will my order be shipped?

We aim to get your order on its way to you the next business day after you order, or sooner.

AusPost estimates 2–6 business days, but it can take up to 12 business days.

My order hasn’t been delivered

We want everyone to receive their order, and we have a very strict process on our end to ensure that all orders are promptly and efficiently packed and sent.

If you ordered 10 or more blades, your parcel was sent by Registered mail. You would have received a shipping notification with a tracking number in it from us. You may need to check your junk folder to see if it is there.

If you ordered less than 10 blades, we don’t use registered mail to keep costs low, so we can’t see tracking, and once we’ve sent it, it’s in their hands.

AusPost estimates 2–6 business days, and most of the time they do hit those timelines, but you should expect up to 12 business days.

If your order is outside these estimates, we recommend:

Firstly, check that the address on your order confirmation email is correct. This is the address to which we will have sent your order.

Secondly, please check with your local post office to see if it is there. We have had some orders end up back at the local post office even though there was no apparent note.

Although, strictly speaking, we cannot be held liable for lost or damaged post, we do want everyone to receive their orders one way or another, even if we are not at fault.

If your order is more than 12 business days late, get in touch, and we can discuss depending on the circumstances.

Can I send Qblades to my parcel locker?

Some Parcel Lockers do not accept orders sent with REGULAR shipping as they do not consider them “parcels”.

If you would like to have your order shipped to your parcel locker, order 10 blades or more and the order will be sent as a registered parcel.

If you have any further questions, please don’t hesitate to contact us at info@qblades.com.au and we would be happy to help you out.

Do you send replacements for missing orders?

We take all due care to pack and send your order, and we do whatever we can to ensure your parcel gets to you safely, however, we cannot be held liable for any damages or missing in transit parcels.

If more than 12 business days have passed since you received your Shipping Notification then please get in touch with us to discuss it, but first check the following:

Check the address on your order confirmation email. Is it correct and complete?

Check with your local post office to see if it is there. We have had a number of instances where mail has been left at the Post Office with no apparent note.

Ideally, we would like everyone to receive their order and depending on the circumstances we may be able to make an exception to this, but it is not guaranteed.

We do rely on a third party to deliver your order, and strictly speaking, the risk passes to the customer upon shipment. However, we do want everyone to receive their order. If you feel your order may be genuinely MIA, drop us a note via our contact page.

International Shipping and Tracking.

For international shipping, please contact us at info@qblades.com.au to discuss your shipping needs.